Electronic Data, Inc. managed the implementation of IBM Maximo for all Public Health England (PHE) plant maintenance and calibration activities for the entire campus in Porton, England.
Key elements of EDI’s Project Approach
Following the Blueprinting process, EDI began the Maximo V6 implementation, with the purpose of producing a validated Enterprise Asset Management (EAM) system to support cGxP Maintenance Operations. The system was then able to be used as the source for and management of all asset and maintenance related data and processes. This implementation resulted in the following:
A validated EAM system was the most cost-effective way to enhance PHE’s compliance and regulatory position. The specific compliance drivers for the implementation of this system included the following:
EDI provided ongoing enhanced support for several years after the initial Maximo implementation in the form of annual support and maintenance. This consisted of two levels of support services. As part of Level 1 support, EDI deployed consistently available, dedicated support resources collectively possessing a broad, general degree of expertise for all supported programs. Level 1 support to End Users provided primary support for installation activities, including configuration problems, installation-related problems and post-installation reconfiguration. As part of Level 2 support, EDI deployed consistently available, dedicated support resources collectively possessing both broad and in-depth product expertise, including thorough knowledge of product interdependencies and relationships for all supported programs and the ability to recognize and determine the nature and extent of reported problems. Level 2 End User support consisted of performing problem troubleshooting and developing prevention plans and workarounds.