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Employee Spotlight: Alise Martinez, Manager, Customer Operations

EDI Employee Spotlight Alise Martinez

1. How did you come to do what you do? Was this a lifelong goal?
So, I wouldn’t say it was a lifelong goal. I kind of just fell into “Customer Service/Management” after being encouraged more than 10 years ago. I most certainly hadn’t recognized my own strengths, natural passion, and focus on customers within my roles internally and/or externally at the time. I’ve always enjoyed being something like a mentor to others, as well as looking for areas of improvement for myself and whatever task I am on.

2. What do you enjoy most about working at EDI?
The thing I enjoy most about working at EDI is that there is an integrity-focused working environment and “family” oriented nature of the business. Having an employer who genuinely cares about their employees, their families, and their overall quality of life is the best.

3. What makes you unique and different?
I had no background or even knowledge of this industry before coming to EDI. For the most part, my career had been centered around the healthcare field for years. It’s nice to see how even my knowledge and accomplishments there have tailored me for success here.

4. What are your favorite types of projects to work on?
My favorite types of projects to work on are ones that involve process improvement. I enjoy analyzing and looking at the bigger picture to enhance best practices for day-to-day success.

5. What are your future career goals?
My future career goal is to expand my knowledge in this industry and become multi-functional across the business.

6. Tell us what your day-to-day looks like at EDI.
My day-to-day at EDI includes providing support for EDI clients, facilitating the on boarding of newly acquired projects, and renewing current customer contract as well as change management.

7. What is the best career lesson you’ve learned so far?
The best career lesson I have learned so far is that customer service is an ever-changing, ever-evolving industry. It is imperative not to get comfortable with one way of reaching an end goal.

8. Outside of work, what do you like to do for fun?
Outside of work, I enjoy going to my daughters cheerleading and dance competitions. I enjoy being her support and seeing her talents and passion grow.