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(727) 954-8524


BS, Journalism/Online Media, University of Florida

Jenna Riffer

Director, EAM Services and Customer Care

While studying Journalism in college with an eye on law school, Jenna realized that working with technology and joining the workforce was far more compelling than her original plans. She began her career in supporting the digital technology needs of newspaper companies. After gaining invaluable experience and advancing to the role of Director of Digital Technology while with the New York Times Company, Jenna transitioned easily into the roles of managing the development, professional services, and customer support.
In May 2017, Jenna joined EDI. As Director of EAM Services and Customer Care, Jenna enjoys working with technical and functional resources to deliver solutions to customers and resolve customer issues. Jenna is organized and strives to overcommunicate, working to balance customer satisfaction with keeping projects on budget and driving revenue.


Jenna grew up in Northern Michigan and looks forward to summer trips to Lake Charlevoix. Jenna loves to read and will devour books in a matter of days if time permits.