1. How did you come to do what you do? Was this a lifelong goal?
So, I wouldn’t say it was a lifelong goal. I kind of just fell into “Customer Service/Management” after being encouraged more than 10 years ago. I most certainly hadn’t recognized my own strengths, natural passion, and focus on customers within my roles internally and/or externally at the time. I’ve always enjoyed being something like a mentor to others, as well as looking for areas of improvement for myself and whatever task I am on.

2. What do you enjoy most about working at EDI?
The thing I enjoy most about working at EDI is that there is an integrity-focused working environment and “family” oriented nature of the business. Having an employer who genuinely cares about their employees, their families, and their overall quality of life is the best.

3. What makes you unique and different?
I had no background or even knowledge of this industry before coming to EDI. For the most part, my career had been centered around the healthcare field for years. It’s nice to see how even my knowledge and accomplishments there have tailored me for success here.

4. What are your favorite types of projects to work on?
My favorite types of projects to work on are ones that involve process improvement. I enjoy analyzing and looking at the bigger picture to enhance best practices for day-to-day success.

5. What are your future career goals?
My future career goal is to expand my knowledge in this industry and become multi-functional across the business.

6. Tell us what your day-to-day looks like at EDI.
My day-to-day at EDI includes providing support for EDI clients, facilitating the on boarding of newly acquired projects, and renewing current customer contract as well as change management.

7. What is the best career lesson you’ve learned so far?
The best career lesson I have learned so far is that customer service is an ever-changing, ever-evolving industry. It is imperative not to get comfortable with one way of reaching an end goal.

8. Outside of work, what do you like to do for fun?
Outside of work, I enjoy going to my daughters cheerleading and dance competitions. I enjoy being her support and seeing her talents and passion grow.

1. How did you come to do what you do?
Around 2004, I was working for Johnson & Johnson and we were replacing our maintenance management system with Maximo. The department I managed was responsible for the administration of the old system, so I was asked to be the business owner for the new Maximo system. Over the years, I became the subject matter expert for Maximo. I left J&J in 2010 and became a consultant for a Maximo implementer. Since then, I have been working with various clients to either implement a new Maximo system or enhance their existing one.

2. What motivates you every day?
The thing that motivates me every day is helping clients to get the most out of their Maximo system and to achieve best practice with their asset management program. I think I look at things differently compared to a typical Maximo consultant because I started as a user of the system. This makes it much easier to relate to a client’s needs. My goal in my career is to continue to enhance my knowledge in Asset Management and all things Maximo.

3. What are your favorite types of projects to work on?
My favorite type of project to work on is a project that involves an industry that I have not worked in before. I really love learning how different industries use Maximo to suit their business needs.

4. What is the best career lesson you’ve learned so far?
Best career lesson I have learned so far is in a word, listening. It is critical for a business analyst to listen to a client to fully understand how their business processes work and where improvements can be made.

5. What do you enjoy most about working at EDI?
I love learning new things, and there are plenty of opportunities to do that here at EDI.  My day-to-day work is very diverse; I’m working with multiple clients at various stages of the projects. One of my favorite memories while working here was my first on-site training session with one of our clients. It was my first opportunity to see first-hand how EDI operates.

6. Outside of work, what do you like to do for fun?
I have two boys ages 11 and 13 who are always active with sports, so they keep me busy year-round.

1. How did you come to do what you do?
My dad was a lifelong salesperson and sales leader, so a career in sales and leadership was always something that was in the back of my mind. After graduation, I needed to get started and his company was hiring, so I took the lowest level job possible 500 miles from home and the rest is history. I’ve worked for several companies at this point, each in a sales, sales & marketing and leadership capacity and I’ve found challenges and opportunities it each. It’s been a good ride so far.

2. Was this a lifelong goal?
Being a sales leader? Not specifically. I always liked coaching, developing and mentoring individuals and sales leadership offers those opportunities quite frequently. Getting to meet new customers, discovering their challenges, and helping them find the right solution is really rewarding. I also enjoy problem solving and sales, particularly sales in a new arena or industry, are always full of interesting problems to figure out.

3. What motivates you every day?
Having a positive impact and doing it with integrity. There are days where you make the big sale or make a great connection to a potential new customer and those always feel good, but most days are just moving the ball slowly down the field to put yourself in position to score that touchdown. Those days are not as exciting, but in many ways are more important because they set you up for success.

4. What makes you unique and different?
I have a diverse background of companies, both exceptionally large and small that I’ve worked for, and I think that I bring a unique perspective based on that experience. I am open to innovative ideas and new ways of working through problems with the ability to use the ‘tried & true’ as well. I like to think I am easy to work with and encourage others to offer their perspectives to a challenge or opportunity as they might have a different view that just might be the right answer.

5. What are your favorite types of projects to work on?
I like “whole business” projects – projects that involve multiple facets of the business to achieve a goal – Finance, leadership, development, marketing, sales all working together to get the job done. Solving a difficult challenge, or entering a new market are particularly enjoyable.

6. What are your future career goals?
I’m too old to play centerfield for the Yankees, so I’m working to progress to a senior leadership position in sales or sales and marketing.

7. What is the best career lesson you’ve learned so far?
You must be open to new opportunities to grow yourself and your career. I started in Washington DC, moved to Rochester, NY, then to Chicago, back to Buffalo and now I live in New York City. I have moved from construction products to orthopedic footwear, to plumbing products and now to Arora selling and marketing software. Each one of those moves was for an opportunity that I had not been considering six months before, but each has added such valuable experience in both my professional and personal life. Betting on yourself, being willing to work hard and trusting that things will work out generally do.

8. Tell us what your day-to-day looks like at EDI.
I wear several hats at EDI and such, no two days are alike. Some days are filled with developing and executing our Digital Marketing strategy, other days are lots of follow up, reach out and cold calling of prospective customers, working with the Development team on our next product or service or working the Arora/EDI booth at a tradeshow. We now have three distinct products and services that we sell, so they take up a lot of my time. We run a lean and mean team, so being available to help someone else out, or work on something new is always present.

9. What do you enjoy most about working at EDI?
Everyone that I’ve met has been great to work with. I know a lot of companies say that they are a “family” but that is absolutely true at Arora/EDI. The entire team is professional and do an excellent job, but from leadership on down, people really care about you as a person and as a professional and want to help you grow to be the person you’d like to be. It has been great working here from minute one. I do really enjoy being in the field meeting our customers and learning more about what they do, how they do it and what they think can be done to make it easier. Taking that information and feedback and applying it to what we do is very worthwhile.

10. What has been your favorite memory while working at EDI?
I’ve been lucky to be present for EDI’s MaximoWorld wins in 2021 and 2022. Speaking with those customers and understanding how we’ve made their jobs so much easier is very rewarding and winning is always fun.

11. Outside of work, what do you like to do for fun?
I like to golf, ski and travel. I have a 20-month-old puppy that my wife and I are training to be a hunting dog, so that takes up a lot of my time. I’m learning how to fish, shoot sporting clays and a little bit of woodworking at our home in the Hudson Valley. I’m an avid Buffalo Bills fan, so I’m looking forward to the upcoming season.

1. How did you come to do what you do? 

I started working as a proposal coordinator for an aviation composite supplier, and from there I interviewed with Arora and got the job here at EDI.

2. Was this a lifelong goal?

I’m not sure anyone reaches lifelong goals at 26. If they do, I need to talk to them!

3. What motivates you every day?

I find a lot of motivation in knowing that what I’m doing is making a difference to someone (or several people). 

4. What makes you unique and different?

I’m probably the most positive person on a regular basis that I know. I almost always steer away from the negative to try and find excitement and value in the day to day. 

5. What are your favorite types of projects to work on?

I mostly work on projects of the same goal, but I’ll go a step further and say that the best part of that is seeing when all of what the team has been working on intersects with the customer team finding that the changes we’re making for them are going to be helpful and provide a lot of value. I can’t wait to watch that continue as some of the projects I’ve been assisting with since I started come closer to their launch into go live.

6. What are your future career goals?

I always thought I’d be working in Marketing or some sort of social, internal capacity. The more I work in Project management, I see definitely a path forward here, too, and I’ve really been enjoying learning the process and working with the team and clients.

7. What is the best career lesson you’ve learned so far?

I think something I do very well because I had to learn it in a previous role is time management. Accompanying that would probably be taking notes on everything. It’s incredibly important and saves a lot of time and stress for everyone when everything is written down and can be referred to. 

8. Tell us what your day-to-day looks like at EDI?

My day-to-day consists of a mixture of team meetings to go over project updates, assisting in solving support tickets for projects and getting project hours up to date and accurate, and overall assisting the project managers.

9. What do you enjoy most about working at EDI?

Everyone who works for EDI is very goal driven and extremely kind. It makes for an excellent work culture, and I can’t wait to see more people join the team. 

10. What has been your favorite memory while working at EDI?

I was asked to assist with a conference recently, and that was a blast. I got to meet several clients I’d been working with virtually, learn more about Maximo and made personal connections with other attendees that all work in the industry.

11. Outside of work, what do you like to do for fun?

I play on a softball team on Sundays and do CrossFit or yoga most days, spend time with family. I also love going to see movies, reading, and taking my dog on walks or to the dog park.