How SLC Has Realized a 20% Backlog Improvement Per Shift with eSAM and Arora Atlas®

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How SLC Has Realized a 20% Backlog Improvement Per Shift with eSAM and Arora Atlas®

SLC Infographic

Salt Lake City International Airport (SLC) has consolidated three terminals into a new, single central terminal, thereby increasing annual passenger capacity by 50%. Kick-off to go-live of Maximo was achieved in less than 90 days, and SLC has not had to hire any additional maintenance staff to maintain the hundreds of additional assets.

This achievement was made possible by EDI, who implemented our Strategic Asset Management (eSAM) for airports Maximo EAM configurations, as well as the Fix, Inspect, and Request modules of the Arora ATLAS® mobile solition which integrate with Maximo to provide a seamless asset and data management system.

Download our infographic to learn how eSAM and ATLAS have allowed SLC to realize a 20% improvement of maintenance backlog per shift!

Tips for Implementing a Maximo Work Request Tool

Tips for Implementing Maximo Work Request Tool

Tips for Implementing a Maximo Work Request Tool

Tips for Implementing Maximo Work Request Tool

It’s an exciting time at your organization because you (hopefully) read our tip sheet on selecting a Maximo Work Request tool and subsequently decided to maximize the efficacy of your Maximo Enterprise Asset Management System (EAM) and improve the experience of your customers by investing in a mobile tool.

Ideally, you selected a mobile solution that allows your organization to take advantage of Maximo’s unlimited requestors, features an easy-to-use, wizard-based interface that you will prepopulate with the information important to your organization, is driven by QR codes with Maximo asset data attached, and geo-references work requests to ensure your technicians can spend less time locating problems and more time fixing them.

To reap the most value from your new solution there is data you need to gather, technicians you need to train, stakeholders you need to inform and a host of day-to-day responsibilities you need to keep up with, all while learning and implementing this new technology.

To make your implementation process as seamless as possible, we’ve asked the experts at EDI— EAM Software and Maintenance Best Practices specialists with over two decades of experience implementing Maximo and mobile solutions that support it to share their best practices. Click here to download our tip sheet!

If you have questions about the process or benefits of implementing a Work Request tool, contact info@edatai.com to learn more!

Our Guide to Improving Customer Experience

Tips for Selecting a Maximo Work Request Tool

Tips for Selecting Maximo Work Request Tool

Tips for Selecting a Maximo Work Request Tool

Tips for Selecting Maximo Work Request Tool

Does your organization want to improve customer experience and public perception? Are you struggling to address maintenance, cleanliness, or equipment issues quickly and efficiently?

If so, your organization may want to implement a work request tool that seamlessly integrates with your IBM Maximo software. Maximo allows licensees an unlimited number of requestors, which gives your organization the ability to empower anyone to provide valuable feedback on their customer experience for free!

There are several work request tools that integrate seamlessly with Maximo, but they are not all created equal. Click here to download our whitepaper to learn about some of the features and functionality you may want to consider when assessing a new work request tool.

If you have questions about the process or benefits of implementing a Work Request tool, contact info@edatai.com to learn more!

KCAD – IBM Maximo Enterprise Asset Management (EAM) Implementation

OWNER

Midwest Aviation Department

LOCATION

Kansas City, MO

SERVICES

INDUSTRY

KEY CONTACT

KCAD – IBM Maximo Enterprise Asset Management (EAM) Implementation

The Aviation Department’s mission is to provide outstanding airport services in a safe and cost-effective manner for the benefit of citizens, visitors, airlines, and customers. This Midwest Aviation Department owns and operates both International and Downtown airports, is supported wholly by airport user charges, and currently employs more than 400.

It is an exciting time as the Aviation Department is investing $1.5 billion for a New Single Terminal and Parking Garage. The total estimated building area for the terminal is 1,094,000 square feet (SF), with two (2) levels of the terminal split between arrival and departure operations. The modern, single-terminal will debut in early 2023 and includes 39 gates with a capacity for up to 50 gates, updated amenities and dining options, and efficient security. In preparation for the new terminal project, a best-of-breed Enterprise Asset Management (EAM) system and program were needed. Maximo and EDI were selected to lay the foundation for that program.

One critical objective of the Maximo implementation was to put the Department in the position to consume and leverage the immense amount of Building Information Model (BIM) data that was to be generated as part of the new terminal project. The desired end result was to take a huge step forward in how as-built construction data was used to seed the EAM system. As such EDI implemented a BIM integration that allowed KCAD to consume COBie data directed from BIM models as well as link Maximo Assets directly to 3D BIM Models via Autodesk ForgeViewer inside of Maximo. This solution was piloted with a new Maintenance Shop building that was being constructed at the same time as the implementation.

Scope of Work Included:

  • Implementation of EDI’s Strategic Asset Management (eSAM) solution on the Maximo 7.6 platform
  • Definition of Airport Systems Hierarchies (Assets and Locations)
  • Implementation of EDI’s SuiteReq Work Request Portal
  • Work Order Management
  • BIM Integration, Including Direct COBie Data Loading Process and Inline 3D BIM Model Viewing via Autodesk ForgeViewer

BCAD – Enterprise Asset Management and Arora ATLAS Implementation at Ft. Lauderdale-Hollywood International Airport and North Perry Airport

BCAD – Enterprise Asset Management and Arora ATLAS Implementation at Ft. Lauderdale-Hollywood International Airport and North Perry Airport

Broward County Aviation Department (BCAD) sought a partner to help them to maximize their Enterprise Asset Management (EAM) software. Between incomplete data and inconsistent processes, many groups within the organization were struggling to adopt the system as a natural part of day to day operations. A partner was sought to help them address the department’s most pressing needs, which included:

  • Financial management by establishing reliability centered maintenance (RCM) best practices
  • Sustainability policies through improved asset energy utilization and conservation
  • Airport regulatory compliance practices
  • Airport safety management systems
  • Airside and landside asset data collection
  • Airport enterprise resource programs integration
  • Airport geographical information systems integrations
  • Airport property management systems integrations
  • Airport mobile solutions

Electronic Data, Inc. (EDI) and Arora Technology Group (ATG), wholly owned subsidiaries of Arora Engineers, Inc., were selected to address the department’s noted needs by providing professional services to implement IBM’s Maximo Enterprise Asset Management (EAM) software and the Fix and Inspect modules of the Arora ATLAS® mobile solution.

Scope of Work Included:

In order to assist BCAD in migrating from their previously under-utilized system, which resulted in delayed work start times, lost work orders, bypassing the work order system, and lack of data for performing data analysis, EDI implemented the ATLAS Fix and ATLAS Inspect modules to assist in performing documented maintenance activities. The Fix solution helped BCAD to streamline their work order process and the Inspect solution helped the authority perform critical terminal inspection services.

The main phase of the project entailed implementing EDI’s Strategic Asset Management (eSAM) for Airports, a pre-configured IBM Maximo 7.6 solution and Arora ATLAS Fix and Inspect modules which integrate with ESRI GIS maps and with Maximo Work Orders putting functionality in the hands of technicians. Functional areas implemented with the objective to define processes, data and metrics included:

  • Baggage Handling System, Restrooms, HVAC, and other facility system data was collected, updated to standard nomenclature and then loaded into the Maximo system
  • Work Service Requests
  • Work Order Execution
  • Airfield Operations Management (including Part 139 Airfield Inspections and SMS)

SLC – Enterprise Asset Management System Consulting and Implementation Services

OWNER

Salt Lake City Department of Airports

LOCATION

Salt Lake City, UT

SERVICES

KEY CONTACT

SLC – Enterprise Asset Management System Consulting and Arora ATLAS® Implementation Services

Electronic Data (EDI) provided Maximo software, consulting, implementation and hosting services for the implementation and support of an Enterprise Asset Management (EAM) system for the Salt Lake City Department of Airports’ (SLCDA) Salt Lake City International Airport, South Valley Regional Airport and Tooele Valley Airport. Salt Lake City International Airport (SLC) began the transition to a new enterprise asset management system by working with  EDI to outline the functional and technical requirements.

Having implemented the previous system on its own, SLC wanted a partner with experience implementing asset management systems at other airports to lead its upgrade. After considering multiple options, the airport contracted EDI for planning, configuration, testing, training, deployment, and post-deployment support.

Project Highlights:

  • Kick off to go-live of Maximo in less than 90 days!
  • SaaS Maximo v7.6 Implementation
  • Work Management Processes
  • Part 139 Inspections
  • Fully electronic system
  • Interface with SLC’s ArcGIS system
  • Mobile Work Management  
  • Best Maximo Enterprise Asset Management Implementation Program at MaximoWorld 2021

Scope of Work Included:

The solution leveraged IBM’s best-of-breed, commercial-off-the-shelf Enterprise Asset Management (EAM) Maximo softwareEDI’s Strategic Asset Management (eSAM) for airports configuration, and the FixRequest, and Inspect modules of the Arora ATLAS® mobile solution to provide a seamless asset and data management system with cross functionality across the authority’s aviation facilities.

The implementation of the EAM System was performed in a phased manner. The project kicked off in late July of 2020 and went live in September 2020, supporting work requests and work order management in the New Terminal that opened in September. Project kickoff to Go Live was completed in less than 90 days, an accomplishment which resulted in EDI and SLC receiving the Best Maximo Enterprise Asset Management Implementation Program at MaximoWorld 2021.   

EDI also implemented Arora ATLAS® mobile, an enterprise level suite of mobile products designed to simplify and enhance asset management through the seamless convergence of asset data and location services. Prior to implementing ATLAS mobile, SLC utilized an excel-based maintenance work request system which entailed significant manual data entry and required follow up to be performed the next day – a cumbersome and inefficient process which sometimes led to mistakes. In addition, SLC’s previous work order system did not include corresponding maps of the specific areas where maintenance needed to take place, each finding had to be described by hand leading to wasted time in the field spent locating a given issue. 

The ATLAS Fix solution helped SLC improve their work order process, while the ATLAS Inspect solution helped the authority perform critical airfield and terminal inspections, and ATLAS Request provided an easy to use electronic method for requesting work. With ATLAS, SLC’s maintenance activities are now tied to specific assets that live in Maximo with significantly less data entry required. Their maintenance needs and activities are displayed in an interactive dashboard which allows facility managers a comprehensive view of critical day-to-day asset activities. Additionally, ATLAS has helped SLC to decrease the time and confusion caused by their previous system by mapping all work orders, allowing for faster location and fixing of any maintenance issues. 

Long term, SLC will be able to tie smart assets around the airport into Maximo. For example, sensors can be placed on baggage handling equipment, people movers or passenger boarding bridges to gather usage information that will drive maintenance decisions. Such information will help SLC proactively head off failures, optimize preventative maintenance and provide better operational metrics.

This project covered not only the existing terminals and facilities of SLCDA’s three airports, but also the new South Concourse and Parking Garage to facilitate their 2020 opening consisting of:

  • Over 4 million square feet
  • 7 miles of conveyor
  • 67 gates
  • 1800 cameras
  • 49 elevators, 29 escalators, and 18 moving walkways
  • A New Terminal Cost of $4.1 billion

The scope of the first phase encompassed the automation of business processes in the following areas:

  • Corrective, Preventive and Project Work Orders 
  • Part 139 Inspections and Work Orders 
  • New ARP-related assets
  • Mobile Work Management Pilot 
  • Warranty Tracking
  • GIS Integration
  • Inventory Management
  • Lifecycle Costing
  • Reporting and Performance Metrics

Photo credit: Salt Lake City International Airport