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Key Trends Unveiled at MaximoWorld 2023: Empowering Asset Management in the Digital Era

MaximoWorld trends



Key Trends Unveiled at MaximoWorld 2023: Empowering Asset Management in the Digital Era

MaximoWorld trends

MaximoWorld 2023, held this year in Phoenix, AZ, served as a nexus for asset management aficionados to explore cutting-edge developments, exchange valuable insights, and connect with fellow reliability-focused professionals. The four-day event spotlighted several key trends shaping the landscape of modern asset management with certificate workshops, roadmap courses, user group meetings, MaxUp morning shows, MaximoWorld Awards, Reliability Asset Performance (RAP) talks, expo crawls, and general learning sessions.

From mobility to sustainable solutions and data-driven insights to the power of AI, let’s explore the recurring trends that echoed throughout MaximoWorld 2023.

Data’s Decisive Role in Strategic Asset Management

Speakers and presenters across sessions championed the shift from routine Work Order Management to the more holistic approach of Strategic Asset Management. The emphasis on Strategic Asset Management versus conventional work order management allows facility managers to make informed, data-driven decisions about acquiring, operating, maintaining, upgrading, and disposing of assets to maximize their value and contribute to the success of their organization.

Courses like Terrence O’Hanlon’s “Elevating from Work Order Management to Strategic Asset Management” and sessions like “Optimizing PMs/Asset Strategies Using Maximo Data” showcased the transformative power of data analytics and the importance of leveraging data for predictive maintenance, enhanced operational efficiency, and strategic planning.

Amid the data-driven discussions, the importance of data governance and standards also stood out. Sessions like “Digitalization and the Importance of Data Governance and Standards” underscored the importance of setting data quality standards at the inception of digital initiatives to ensure successful transformations.

The emphasis on the transformational journey from tactical to strategic asset management was consistent throughout the conference, underscoring that modern asset management is no longer confined to reactive approaches but is becoming a proactive, cross-functional endeavor.

Mobility and Future-Ready Technicians

Mobility’s direct impact on improving operational efficiency resonated throughout the conference. In their session “Regulatory Inspections Before and After Maximo’ Nate Bolander, Technical Systems Manager at the Salt Lake City Department of Airports and EDI’s own Joseph Mahaz presented SLC’s previously cumbersome, manual regulatory inspections process before the implementation of Maximo and Mobility and the significant efficiencies gained after the implementation, including ease of complying with all FAA annual audit requirements. In fact, EDI and Salt Lake City International Airport were honored with this year’s Best Maximo Connected Workforce Award in recognition of the efficiency and connectivity SLC was able to realize with IBM’s Maximo® and their accompanying mobile solution, Arora ATLAS® Inspect.

The urgency of staying abreast of evolving technician expectations was a key refrain in sessions including “The Future is Now. Preparing For Today’s Technicians,” and “Mobility 4.0 – Your Practical Digital Accelerator,” which underscored the journey to a paperless future and the transformational power of practical mobility. These sessions and similar RAP talks showcased the urgency of aligning technology with the needs of modern technicians.

These discussions also showcased how mobility-driven solutions can revolutionize core processes and streamline asset management workflows. Speakers and presenters throughout the event echoed that mobility isn’t just a convenience— it’s a game-changer.

Maximo Application Suite (MAS) Took Center Stage

The words ‘Maximo Application Suite (MAS)’ were uttered repeatedly day in and day out by attendees, exhibitors, and presenters alike at MaximoWorld 2023. Reps from IMB led an illuminating session entitled “Maximo Application Suite Roadmap & Maximo Spatial,” which unveiled the exciting investments and advancements on the MAS horizon, including a critical emphasis on geospatial capabilities. Attendees were provided first-hand insight into the many benefits available with MAS, including enhanced integration across its capabilities, flexible licensing options, and optimized infrastructure.

Sessions like “Fast Track to MAS 8” exemplified tangible results, while “Key Takeaways when Upgrading to MAS” shared Con Edison’s successful migration story. In the realm of power generation, the session “Maximo Application Suite SaaS” spotlighted MAS’s role in managing critical assets. These presentations collectively underscored the growing interest in MAS across sectors, with organizations leveraging it as a cornerstone for modern asset management, demonstrating its potential to reshape practices and redefine operational excellence.

AI’s Transformational Potential

The transformative power of AI reverberated across sessions like “The AI-powered Industrial Revolution” and “Foundation Models – Turbocharging AI and Asset Management.” Attendees were immersed in the potential of AI, ranging from anomaly detection to predictive maintenance. The conference consistently highlighted that AI is no longer a distant dream but a reality shaping asset management’s future.

A crucial aspect of modern asset management is harnessing AI and data-driven insights. Sessions such as “Optimizing MRO Inventory Using Machine Learning: A Customer Case Study” and “Unlocking the Value of Data with AI” underscored the profound importance of leveraging data for predictive maintenance and intelligent decision-making.

Coupled with AI, Digital Twins were heralded as potent tools for revolutionizing asset management, as discussed in ESRI’s RAP talk, “The AI-powered Industrial Revolution: The Potential of Foundation Models,” and session “The Future of Asset Management with Digital Twins.” Presenters made it abundantly clear that the convergence of AI and Digital Twin technology are and will be increasingly more imperative in achieving predictive maintenance, allowing organizations to foresee anomalies, optimize operations, and prevent downtime.

Sustainable Solutions for a Greener Future

The conference spotlighted the role of asset management in driving sustainability initiatives. Attendees explored how organizations are redirecting efforts towards paperless work practices, reducing environmental impact, and embracing reliability-centered maintenance. Sessions throughout the event not only discussed the technology behind sustainable practices but also shared valuable insights on operational transformations.

Presenters and exhibitors repeatedly emphasized that sustainable practices aren’t isolated; they’re tightly interwoven with software advancements like mobility, AI, and Digital Twins.

The discussions centered on aligning asset management practices with sustainable principles. From “Sustainability – Our Future” to “Leading Sustainability Transformations,” the conference conveyed that businesses are moving beyond profit-driven strategies to embrace sustainability as a core driving force. Attendees were encouraged to explore how sustainable practices can not only enhance reliability but also contribute to a more eco-conscious future.


MaximoWorld 2023 gave the event’s 1,500+ attendees an enlightening glimpse into the current state and future potential of asset management. The prevailing trends that echoed throughout the conference – from mobility and sustainability to data-driven insights, innovative technologies, and digital transformations– underscored that we stand at the brink of a transformative era. The discussions, sessions, and interactions left attendees not only enlightened but empowered to navigate the evolving landscape of asset management with confidence. As we reflect on the experiences and insights gained at MaximoWorld 2023, we’re reminded that these trends are not ephemeral; they are shaping the future of asset management, ushering in a new era of efficiency, sustainability, and innovation.

Streamlining Asset Management and Indoor Navigation with Arora ATLAS® Indoor Maps

Arora ATLAS Indoor Maps

Streamlining Asset Management and Indoor Navigation with Arora ATLAS® Indoor Maps

Arora ATLAS Indoor Maps

Efficient asset management is key for organizations seeking to optimize operations, reduce costs, and enhance productivity.

Arora ATLAS®, an enterprise-level suite of mobile products that integrates with IBM’s Maximo® Enterprise Asset Management (EAM) software, has taken a significant leap forward by introducing innovative new functionality. Now seamlessly integrated with ESRI’s Indoor GIS, ATLAS Indoor Maps is a powerful solution to simplify asset management and revolutionize facility maintenance workflows.

The integration enables organizations to effectively manage both outdoor and indoor assets while providing users with intuitive wayfinding and turn-by-turn navigation within complex indoor environments. The solution enhances operational efficiency, improves asset utilization, and facilitates informed decision-making.

Users will benefit from features like interactive indoor navigation, point of interest guidance, accessibility support, location-based services, and multi-floor navigation. This integrated solution streamlines workflows, optimizes facilities management, and empowers organizations with valuable insights for continuous improvement.

Indoor Navigation

Arora ATLAS Indoor Maps revolutionizes indoor navigation by providing users with interactive and intuitive wayfinding solutions within complex indoor environments.

Leveraging the power of indoor mapping and location-based services, users can seamlessly navigate through buildings, finding the most efficient routes to their desired destinations.

Facility managers can empower employees, visitors, and technicians with turn-by-turn navigation, ensuring they can easily locate rooms, departments, amenities, or facility features. This not only saves time but enhances the overall experience within the facility.

Comprehensive Asset Management

ATLAS Indoor Maps empowers facility managers to seamlessly manage both outdoor and indoor assets by integrating asset data and location services.

With real-time tracking, monitoring, and maintenance capabilities, facility managers can efficiently oversee their asset inventory, identify asset locations, and proactively schedule maintenance activities.
By centralizing asset management and providing a holistic view of asset performance, this integrated solution enhances operational efficiency and reduces costly downtime.

Enhanced Spatial Understanding

The integration of Arora ATLAS and ESRI’s ArcGIS Indoors brings detailed indoor mapping and spatial analytics capabilities to facility managers and technicians.

With advanced tools and visualizations, ATLAS Indoor Maps will allow your organization to gain valuable insights into asset locations, movement patterns, and spatial relationships. This enhanced spatial understanding enables informed decision-making, improves operational efficiency, and optimizes resource allocation.

By leveraging these insights, facility managers can identify areas for improvement, streamline workflows, and enhance the overall efficiency of their operations.

Point of Interest Guidance

Locating specific points of interest within large buildings can often be a challenging task.

Arora ATLAS Indoor Maps addresses this issue by offering users step-by-step directions and highlighting optimal paths to their desired points of interest.

Whether it’s finding a specific room, department, or amenity, users can rely on the integrated solution to guide them efficiently. This feature improves productivity, reduces confusion, and enables users to make the most of their time within the facility.

Multi-Floor Navigation

For multi-level buildings, knowing exactly what level the asset or workorder is located in and allowing for seamless navigation between different floors is essential to understanding the best way to locate said asset/workorder. Arora ATLAS Indoor Maps simplifies multi-modal floor-aware turn-by-turn navigation through places like staircases, escalators, or elevators.

Users can effortlessly move between floors, ensuring smooth vertical navigation. This functionality is particularly valuable in large office buildings, hospitals, shopping malls, and other complex facilities. By eliminating navigation barriers, facility managers can enhance accessibility, improve operational efficiency, and provide a seamless experience to users.

ATLAS Indoor Maps: A Comprehensive Asset Management Solution

ATLAS Indoor Maps, the result of the seamless integration of Arora ATLAS with ESRI’s Indoor GIS, revolutionizes asset management and indoor navigation for facility managers. By harnessing the power of comprehensive asset management, enhanced spatial understanding, intuitive indoor navigation, point of interest guidance, and multi-floor navigation, ATLAS Indoor Maps streamlines workflows, optimizes facilities management, and empowers organizations with valuable insights for continuous improvement.

The result is improved operational efficiency, optimized facilities management, and valuable insights for continuous improvement. Facility managers who implement Arora ATLAS Indoor Maps can expect substantial time and cost savings while elevating the overall experience within their facilities. Embrace the power of Arora ATLAS Indoor Maps and revolutionize your asset management and indoor navigation practices today.

Contact our team today to learn more!

How SLC Has Realized a 20% Backlog Improvement Per Shift with eSAM and Arora Atlas®

SLC Infographic

How SLC Has Realized a 20% Backlog Improvement Per Shift with eSAM and Arora Atlas®

SLC Infographic

Salt Lake City International Airport (SLC) has consolidated three terminals into a new, single central terminal, thereby increasing annual passenger capacity by 50%. Kick-off to go-live of Maximo was achieved in less than 90 days, and SLC has not had to hire any additional maintenance staff to maintain the hundreds of additional assets.

This achievement was made possible by EDI, who implemented our Strategic Asset Management (eSAM) for airports Maximo EAM configurations, as well as the Fix, Inspect, and Request modules of the Arora ATLAS® mobile solition which integrate with Maximo to provide a seamless asset and data management system.

Download our infographic to learn how eSAM and ATLAS have allowed SLC to realize a 20% improvement of maintenance backlog per shift!

Tips for Implementing a Maximo Work Request Tool

Tips for Implementing Maximo Work Request Tool

Tips for Implementing a Maximo Work Request Tool

Tips for Implementing Maximo Work Request Tool

It’s an exciting time at your organization because you (hopefully) read our tip sheet on selecting a Maximo Work Request tool and subsequently decided to maximize the efficacy of your Maximo Enterprise Asset Management System (EAM) and improve the experience of your customers by investing in a mobile tool.

Ideally, you selected a mobile solution that allows your organization to take advantage of Maximo’s unlimited requestors, features an easy-to-use, wizard-based interface that you will prepopulate with the information important to your organization, is driven by QR codes with Maximo asset data attached, and geo-references work requests to ensure your technicians can spend less time locating problems and more time fixing them.

To reap the most value from your new solution there is data you need to gather, technicians you need to train, stakeholders you need to inform and a host of day-to-day responsibilities you need to keep up with, all while learning and implementing this new technology.

To make your implementation process as seamless as possible, we’ve asked the experts at EDI— EAM Software and Maintenance Best Practices specialists with over two decades of experience implementing Maximo and mobile solutions that support it to share their best practices. Click here to download our tip sheet!

If you have questions about the process or benefits of implementing a Work Request tool, contact to learn more!

Our Guide to Improving Customer Experience

Tips for Selecting a Maximo Work Request Tool

Tips for Selecting Maximo Work Request Tool

Tips for Selecting a Maximo Work Request Tool

Tips for Selecting Maximo Work Request Tool

Does your organization want to improve customer experience and public perception? Are you struggling to address maintenance, cleanliness, or equipment issues quickly and efficiently?

If so, your organization may want to implement a work request tool that seamlessly integrates with your IBM Maximo software. Maximo allows licensees an unlimited number of requestors, which gives your organization the ability to empower anyone to provide valuable feedback on their customer experience for free!

There are several work request tools that integrate seamlessly with Maximo, but they are not all created equal. Click here to download our whitepaper to learn about some of the features and functionality you may want to consider when assessing a new work request tool.

If you have questions about the process or benefits of implementing a Work Request tool, contact to learn more!

KCAD – IBM Maximo Enterprise Asset Management (EAM) Implementation


Midwest Aviation Department


Kansas City, MO




KCAD – IBM Maximo Enterprise Asset Management (EAM) Implementation

The Aviation Department’s mission is to provide outstanding airport services in a safe and cost-effective manner for the benefit of citizens, visitors, airlines, and customers. This Midwest Aviation Department owns and operates both International and Downtown airports, is supported wholly by airport user charges, and currently employs more than 400.

It is an exciting time as the Aviation Department is investing $1.5 billion for a New Single Terminal and Parking Garage. The total estimated building area for the terminal is 1,094,000 square feet (SF), with two (2) levels of the terminal split between arrival and departure operations. The modern, single-terminal will debut in early 2023 and includes 39 gates with a capacity for up to 50 gates, updated amenities and dining options, and efficient security. In preparation for the new terminal project, a best-of-breed Enterprise Asset Management (EAM) system and program were needed. Maximo and EDI were selected to lay the foundation for that program.

One critical objective of the Maximo implementation was to put the Department in the position to consume and leverage the immense amount of Building Information Model (BIM) data that was to be generated as part of the new terminal project. The desired end result was to take a huge step forward in how as-built construction data was used to seed the EAM system. As such EDI implemented a BIM integration that allowed KCAD to consume COBie data directed from BIM models as well as link Maximo Assets directly to 3D BIM Models via Autodesk ForgeViewer inside of Maximo. This solution was piloted with a new Maintenance Shop building that was being constructed at the same time as the implementation.

Scope of Work Included:

  • Implementation of EDI’s Strategic Asset Management (eSAM) solution on the Maximo 7.6 platform
  • Definition of Airport Systems Hierarchies (Assets and Locations)
  • Implementation of EDI’s SuiteReq Work Request Portal
  • Work Order Management
  • BIM Integration, Including Direct COBie Data Loading Process and Inline 3D BIM Model Viewing via Autodesk ForgeViewer

BCAD – Enterprise Asset Management and Arora ATLAS Implementation at Ft. Lauderdale-Hollywood International Airport and North Perry Airport

BCAD – Enterprise Asset Management and Arora ATLAS Implementation at Ft. Lauderdale-Hollywood International Airport and North Perry Airport

Broward County Aviation Department (BCAD) sought a partner to help them to maximize their Enterprise Asset Management (EAM) software. Between incomplete data and inconsistent processes, many groups within the organization were struggling to adopt the system as a natural part of day to day operations. A partner was sought to help them address the department’s most pressing needs, which included:

  • Financial management by establishing reliability centered maintenance (RCM) best practices
  • Sustainability policies through improved asset energy utilization and conservation
  • Airport regulatory compliance practices
  • Airport safety management systems
  • Airside and landside asset data collection
  • Airport enterprise resource programs integration
  • Airport geographical information systems integrations
  • Airport property management systems integrations
  • Airport mobile solutions

Electronic Data, Inc. (EDI) and Arora Technology Group (ATG), wholly owned subsidiaries of Arora Engineers, Inc., were selected to address the department’s noted needs by providing professional services to implement IBM’s Maximo Enterprise Asset Management (EAM) software and the Fix and Inspect modules of the Arora ATLAS® mobile solution.

Scope of Work Included:

In order to assist BCAD in migrating from their previously under-utilized system, which resulted in delayed work start times, lost work orders, bypassing the work order system, and lack of data for performing data analysis, EDI implemented the ATLAS Fix and ATLAS Inspect modules to assist in performing documented maintenance activities. The Fix solution helped BCAD to streamline their work order process and the Inspect solution helped the authority perform critical terminal inspection services.

The main phase of the project entailed implementing EDI’s Strategic Asset Management (eSAM) for Airports, a pre-configured IBM Maximo 7.6 solution and Arora ATLAS Fix and Inspect modules which integrate with ESRI GIS maps and with Maximo Work Orders putting functionality in the hands of technicians. Functional areas implemented with the objective to define processes, data and metrics included:

  • Baggage Handling System, Restrooms, HVAC, and other facility system data was collected, updated to standard nomenclature and then loaded into the Maximo system
  • Work Service Requests
  • Work Order Execution
  • Airfield Operations Management (including Part 139 Airfield Inspections and SMS)

SLC – Enterprise Asset Management System Consulting and Implementation Services


Salt Lake City Department of Airports


Salt Lake City, UT



SLC – Enterprise Asset Management System Consulting and Arora ATLAS® Implementation Services

Electronic Data (EDI) provided Maximo software, consulting, implementation and hosting services for the implementation and support of an Enterprise Asset Management (EAM) system for the Salt Lake City Department of Airports’ (SLCDA) Salt Lake City International Airport, South Valley Regional Airport and Tooele Valley Airport. Salt Lake City International Airport (SLC) began the transition to a new enterprise asset management system by working with  EDI to outline the functional and technical requirements.

Having implemented the previous system on its own, SLC wanted a partner with experience implementing asset management systems at other airports to lead its upgrade. After considering multiple options, the airport contracted EDI for planning, configuration, testing, training, deployment, and post-deployment support.

Project Highlights:

  • Kick off to go-live of Maximo in less than 90 days!
  • SaaS Maximo v7.6 Implementation
  • Work Management Processes
  • Part 139 Inspections
  • Fully electronic system
  • Interface with SLC’s ArcGIS system
  • Mobile Work Management  
  • Best Maximo Enterprise Asset Management Implementation Program at MaximoWorld 2021

Scope of Work Included:

The solution leveraged IBM’s best-of-breed, commercial-off-the-shelf Enterprise Asset Management (EAM) Maximo softwareEDI’s Strategic Asset Management (eSAM) for airports configuration, and the FixRequest, and Inspect modules of the Arora ATLAS® mobile solution to provide a seamless asset and data management system with cross functionality across the authority’s aviation facilities.

The implementation of the EAM System was performed in a phased manner. The project kicked off in late July of 2020 and went live in September 2020, supporting work requests and work order management in the New Terminal that opened in September. Project kickoff to Go Live was completed in less than 90 days, an accomplishment which resulted in EDI and SLC receiving the Best Maximo Enterprise Asset Management Implementation Program at MaximoWorld 2021.   

EDI also implemented Arora ATLAS® mobile, an enterprise level suite of mobile products designed to simplify and enhance asset management through the seamless convergence of asset data and location services. Prior to implementing ATLAS mobile, SLC utilized an excel-based maintenance work request system which entailed significant manual data entry and required follow up to be performed the next day – a cumbersome and inefficient process which sometimes led to mistakes. In addition, SLC’s previous work order system did not include corresponding maps of the specific areas where maintenance needed to take place, each finding had to be described by hand leading to wasted time in the field spent locating a given issue. 

The ATLAS Fix solution helped SLC improve their work order process, while the ATLAS Inspect solution helped the authority perform critical airfield and terminal inspections, and ATLAS Request provided an easy to use electronic method for requesting work. With ATLAS, SLC’s maintenance activities are now tied to specific assets that live in Maximo with significantly less data entry required. Their maintenance needs and activities are displayed in an interactive dashboard which allows facility managers a comprehensive view of critical day-to-day asset activities. Additionally, ATLAS has helped SLC to decrease the time and confusion caused by their previous system by mapping all work orders, allowing for faster location and fixing of any maintenance issues. 

Long term, SLC will be able to tie smart assets around the airport into Maximo. For example, sensors can be placed on baggage handling equipment, people movers or passenger boarding bridges to gather usage information that will drive maintenance decisions. Such information will help SLC proactively head off failures, optimize preventative maintenance and provide better operational metrics.

This project covered not only the existing terminals and facilities of SLCDA’s three airports, but also the new South Concourse and Parking Garage to facilitate their 2020 opening consisting of:

  • Over 4 million square feet
  • 7 miles of conveyor
  • 67 gates
  • 1800 cameras
  • 49 elevators, 29 escalators, and 18 moving walkways
  • A New Terminal Cost of $4.1 billion

The scope of the first phase encompassed the automation of business processes in the following areas:

  • Corrective, Preventive and Project Work Orders 
  • Part 139 Inspections and Work Orders 
  • New ARP-related assets
  • Mobile Work Management Pilot 
  • Warranty Tracking
  • GIS Integration
  • Inventory Management
  • Lifecycle Costing
  • Reporting and Performance Metrics

Photo credit: Salt Lake City International Airport