SMF Maximo Needs Assessment

OWNER

Sacramento County Airport System

SERVICES

EAM / Geospatial Assessments and Consulting

INDUSTRIES

Aviation

KEY CONTACT

Steve Bisch

SMF Maximo Needs Assessment

Electronic Data, Inc. (EDI) was selected to provide a needs assessment as related to IBM Maximo by the Sacramento County Airport System for the Sacramento International Airport (SMF).

Scope of Work Included:

Initially, EDI provided a Needs Assessment for Maximo System. Business Process Assessments provide a foundation for all process design and improvement efforts. EDI was selected by Sacramento County in the review of its processes, systems and data that helped EDI to understand specific business needs of the County and thus allowed EDI to work in identifying Best Practices that the County could implement with success.

Furthermore, this needs assessment allowed EDI to identify where the County is best served in adapting to new tools and software solutions and identified the organization’s readiness for change and tool adoption. Included in EDI’s assessment methodology were the tasks of Completing Assessment Logistics, Assessment Data Gathering, Creation of Assessment Reports, and Delivery of the Assessment Reports, which are detailed below.

Assessment Logistics: EDI worked with Sacramento County to define and coordinate the necessary Assessments that were required for a successful understanding of the business processes.
Assessment Data Gathering: EDI conducted various Assessment interviews using existing or custom-built tools and checklists relevant to each process area. Assessment documentation was then developed with the objectives of identifying and reviewing current business processes and any existing County-created documentation, identifying and documenting “baseline performance metrics” within each of the major business areas, and reviewing information to identify challenges and potential gaps in moving to new system(s).
Assessment Reports: Based on the data gathered in the assessment, documentation was produced that provided an analysis of existing methods and procedures, and key improvement opportunities and baseline metrics.
Delivery and Acceptance of Assessment Reports: Assessment reports were then presented to Sacramento County for review and acceptance.
Delivery of the Initial Project Plan: Next EDI prepared an Initial Baseline Project Plan for proposed recommendations upon the completion of the assessment.
Software Assessment: EDI offered the County an initial review and recommendation of license and infrastructure requirements during this phase.

TTX – Maximo Enterprise Suite

OWNER

TTX Company

SERVICES

INDUSTRIES

Transportation

KEY CONTACT

Steve Bisch

TTX Corporation Implementation – Maximo Enterprise Suite

TTX Corporation is privately owned by North America’s leading railroads and functions as the industry’s railcar cooperative, operating under pooling authority granted by the Surface Transportation Board. TTX helps railroads meet their customers’ needs by providing, tracking, and maintaining railcars in an efficient, pooled environment. TTX has a complete engineering and design team to care for its large and varied fleet with maintenance operations in terminals across the network.

With a reliable fleet of over 170,000 railcars, TTX is constantly looking for ways to reduce costs associated with the maintenance of their assets and thereby allow them to conserve their capital for other critical infrastructure needs. In evaluating Maximo’s fit at TTX, it was determined that TTX needed a system to manage railcar configuration.

TTX Corporation partnered with Electronic Data, Inc. (EDI) to develop a hybrid, customized solution that combined aspects of the Maximo Transportation Industry solution with the Asset Configuration Manager module in order to provide the traceability, flexibility, and control to effectively manage multiple complex railcar transactions. EDI implemented this highly customized Maximo for Transportation asset lifecycle management solution to drive down TTX’s maintenance costs and improve efficiencies in its maintenance planning, scheduling, and forecasting processes through the analysis of multiple budget scenarios against both unplanned and planned maintenance forecasts for its fleet. The result was a fleet-wide maintenance schedule that minimized maintenance costs and maximized asset reliability. This unique and custom-driven Maximo implementation project involved more than 12 interfaces to major systems, replacement of embedded legacy systems (retiring a mainframe), and organizational and cultural change challenges.

Scope of Work Included:

EDI implemented Maximo Enterprise Suite at TTX, which included Maximo Enterprise Asset Management (EAM) as well as Maximo Transportation Manager. The EAM project was centered on replacing an over 20-year-old custom mainframe system in support of Asset Management and Maintenance Planning. The project included the following elements:

Assessment, Re-engineering, and Implementation of the following processes:
- Car Purchases and Builder Release
- Car Dimension Management
- Car Configuration Management
- Maintenance Forecasting and Budgeting
- Scheduled Maintenance Management
- Program Maintenance Management

System Interfaces:
- Railinc/Umler
- SAP
- United Fleet Distribution
- Revenue Accounting
- Unified Billing System
- Shop Car Tracking

CSX Corporation – Maximo Implementation

OWNER

CSX Corporation

INDUSTRIES

SERVICES

Transportation

KEY CONTACT

Steve Bisch

CSX Corporation – Maximo Implementation

Electronic Data, Inc. (EDI) worked with CSX Corporation to automate the shop operations of their locomotive maintenance division. EDI provided CSX with Maximo 7.1 to manage the allowable and as-built locomotive configurations and the handling of the dynamic application of appropriate routine maintenance including FRA-required inspections and maintenance and large-scale modification campaigns.

Scope of Work Included:

Ensuring FRA, EPA and other regulatory compliance by automatically generating due activities and electronic audit-tracking of execution.
Reducing planning time by automatically evaluating upcoming routine maintenance, open or deferred corrective maintenance, and open or deferred prescribed modifications.
Increasing labor utilization through ease of work reporting and the ability to request parts from the pit or track.
Reducing data administration time by leveraging Maximo’s ability to update asset information and maintenance programs automatically based on work executed and components installed.
Increasing visibility to operational effectiveness and locomotive reliability KPI’s through the capture of accurate real-time data of shop operations and locomotive histories.

Image Credit: Copyright Mark Levisay from Ruckersville, VA, USA / CC BY

(https://creativecommons.org/licenses/by/2.0)

https://commons.wikimedia.org/wiki/File:CSX_660_(9116932295).jpg

Pennsylvania State University FAMS Maximo Upgrade

OWNER

Pennsylvania State University

INDUSTRIES

SERVICES

Other

KEY CONTACT

Steve Bisch

Pennsylvania State University FAMS Maximo Upgrade

The Pennsylvania State University was founded in 1855 as a public, land-grant research university with campuses and facilities throughout Pennsylvania. Penn State conducts teaching, research, and public service. Its instructional mission includes undergraduate, graduate, professional and continuing education offered through resident instruction and online delivery.

Penn State partnered with Electronic Data (EDI) to support their long-term vision of implementing an Enterprise Asset Management (EAM) system that allowed for optimized and effective asset management by pairing industry best practices with the best suited tools on the market. Penn State’s stated goal was to transform from a maintenance practice into an asset management practice. This goal needed the support of quality processes, tailored solutions and a mindset of continuous improvement, which EDI was selected to help implement and support. This project has supported Penn State in establishing themselves as a cutting edge, high-performance educational institution among its peers by the use of effective asset management practices.

Scope of Work Included:

Penn State’s goal of continued growth within the University Office of the Physical Plant (OPP) needed the establishment of a single-organizational, multiple-site configuration across the University Park and three (3) Commonwealth campuses. EDI worked in support of PSU’s vison to successfully re-implement its EAM Maximo installation to 7.5 and provide the ability to use Maximo 7.5 consistently and share data across the four (4) organizations.

EDI performed a re-implementation of the EAM service for the University, consisting of the implementation of Maximo 7.5 for Penn State’s University OPP. The technical re-implementation included installation, configuration, management of data migration, data scrubbing and loading, cost effective deployment of mobile, training, and go-live support. EDI also provided functional services to the University as well, such as sharing and establishing best practices in asset management with Penn State, helping to drive cultural change management and establishing key performance indicators (KPIs) for PSU to track live-time and historic performance.

The re-implementation was executed on the heels of an organizational assessment related to Asset Management, also performed by EDI. As part of the assessment, EDI evaluated Penn State’s current Maximo 4.1.1 implementation, including business processes, system configurations, and data quality. EDI helped Penn State document an Enterprise Asset Management Road Map and produced a Gap Analysis Report to serve as the foundation and guiding document in the re-implementation effort.

EDI successfully upgraded Penn State’s OPP to Maximo v7.5 from v4.1.1, migrating the 4.1.1 data structure to the updated platform, and ultimately establishing a stable IT environment that created and maintained the required business continuity to the end user. Penn State’s Maximo installation was highly customized to handle PSU’s complex and tailored business processes, consisting of many database triggers and integrations with other software packages and systems. EDI implemented current best practices, which included the use of new functionality, features and interface with existing applications to minimize the level of change. A cost-effective mobile solution was also deployed that supported current work being accomplished with Syclo Mobile Work and Inventory Manager at the time of the upgrade. EDI was responsible for work related to IT infrastructure, configuration controls, and training of key staff that supported the initial deployment.

Upon completion of the full upgrade and re-implementation, Penn State had an established Maximo 7.5 platform that would allow for successful and optimized integrations. EDI assisted PSU in recreating existing integrations/re-implementing current functionality to replace the need for any external systems or third-party products. Integration services provided by EDI included systems such as Projects (ORACLE), VM – OPP legacy accounting/financial/billing/human resources and time attendance systems (DB2), Sage Timberline Office (PERVASIVE), Primavera Project Management – P3e (ORACLE), and many others. EDI also worked with PSU to design and create a de-normalized copy of its Maximo data, with appropriate extract procedures for continued population as required, that represented the relevant components of Maximo used by PSU.

Since completing the upgrade and re-implementation project, EDI has engaged in several other efforts with Penn State. In late 2014 to early 2015, EDI developed and deployed a number of enhancements to the Syclo Mobile Work Manager product and also developed an integration to Docfinity, Penn State’s document management system. In addition, EDI provided on-demand, enhanced support services to address a number of enhancements and changes as Penn State’s use of the Maximo system continued to grow.

Port of Oakland Enterprise Asset Management (EAM) Assessment

OWNER

The Port of Oakland

SERVICES

EAM / Geospatial Assessments and Consulting

INDUSTRIES

Aviation

KEY CONTACT

Steve Bisch

Port of Oakland Enterprise Asset Management (EAM) Assessment

The Port of Oakland encompasses a vibrant seaport, a thriving airport and an array of commercial buildings and parks. The Port of Oakland oversees the Oakland seaport, Oakland International Airport, and 20 miles of waterfront. The Oakland seaport is the fifth busiest container port in the U.S. Oakland International Airport is the second largest San Francisco Bay Area airport offering over 300 daily passenger and cargo flights, and the Port’s real estate includes commercial developments such as Jack London Square and hundreds of acres of public parks and conservation areas. The Port is a major economic engine for the Bay Area, and its far-reaching network of direct, indirect, and related jobs creates nearly 50,000 jobs in the region and over 800,000 jobs across the United States. The Port of Oakland was established in 1927 and is an independent department of the City of Oakland.

EDI’s assessment for the Port of Oakland was an evaluation of their processes, systems and data. EDI’s strategy was to review the current systems and evaluate the configuration, processes, and data. EDI’s assessment included maintenance processes and personnel, who were evaluated or interviewed as part of the review of current systems data. EDI’s evaluation of the collected data was used to determine if the current structure as well as the related information captured support industry best practices for maintenance activities.

Scope of Work Included:

Key data and Information reviewed and evaluated during this evaluation included:

Asset Location Hierarchies and Structure
Dashboards, Result Sets, and KPIs
Work Identification and Priority
Work Execution and Review
PMs

Policies and Procedures
Planning and Scheduling
Material Management
Classifications

In addition, EDI assessed the current practices for managing the use of the system and how records were created and maintained within it. EDI also evaluated the structure and hierarchy to ensure a corporate strategy and objective was in place and that the documents created were in support of the Port of Oakland’s strategy.

Seattle-Tacoma International Airport (Sea-Tac) Critical Asset Monitoring via IoT

OWNER

Seattle-Tacoma International Airport

LOCATION

Seattle, WA

SERVICES

IoT Implementations and Upgrades

KEY CONTACT

Steve Bisch

Seattle-Tacoma International Airport (Sea-Tac) Critical Asset Monitoring via IoT

The Port’s Aviation Maintenance (AVM) department partnered with Electronic Data (EDI) to pursue a proof of value project, to utilize industry best asset monitoring software processes and technology. This project provides AVM with real-time information to optimize PM routines, forecast potential failure points, and quickly identify failures. This project has already improved efficiencies by eliminating the need for several schedule-based manual inspections on these assets. This will also help the department proactively deploy maintenance technicians to perform work on a failing asset prior to an imminent breakdown occurring or, at least, respond to a failure prior to it becoming a customer service issue

Scope of Services Included Sea-Tec Airport Project:

The primary objective for this project was to enable the proactive monitoring of real-time operating conditions of critical airport HVAC assets at Seattle-Tacoma International Airport (Sea-Tac), capture lessons learned, and determine if IoT is a viable path forward to be implemented on a larger scale.

Key elements of EDI’s Project Approach

Perform Assessment of Airport Challenges to Identify Potential Use Cases for IoT
“To Be” Process Design of IoT Enabled Processes
Definition of Critical Process KPI’s and Proof of Concept Success Factors
Technical Infrastructure Design for Sensors, Gateways, Network, Artificial Intelligence, Machine Learning, and EAM System Integration
Implementation and Configuration Hardware
Implementation and Configuration of Maximo Asset Performance Management (APM) Modules
Establishment and Documentation of Functional, Technical, and Data Standards for Scaling of IoT Projects at SeaTac

BCAD – Enterprise Asset Management and Arora ATLAS Implementation at Ft. Lauderdale-Hollywood International Airport and North Perry Airport

OWNER

Broward County Aviation Department (BCAD)

LOCATION

Ft. Lauderdale and Pembroke Pines, FL

SERVICES

KEY CONTACT

Steve Bisch

BCAD – Enterprise Asset Management and Arora ATLAS Implementation at Ft. Lauderdale-Hollywood International Airport and North Perry Airport

Broward County Aviation Department (BCAD) sought a partner to help them to maximize their Enterprise Asset Management (EAM) software. Between incomplete data and inconsistent processes, many groups within the organization were struggling to adopt the system as a natural part of day to day operations. A partner was sought to help them address the department’s most pressing needs, which included:

Financial management by establishing reliability centered maintenance (RCM) best practices
Sustainability policies through improved asset energy utilization and conservation
Airport regulatory compliance practices
Airport safety management systems
Airside and landside asset data collection
Airport enterprise resource programs integration
Airport geographical information systems integrations
Airport property management systems integrations
Airport mobile solutions

Electronic Data, Inc. (EDI) and Arora Technology Group (ATG), wholly owned subsidiaries of Arora Engineers, Inc., were selected to address the department’s noted needs by providing professional services to implement IBM’s Maximo Enterprise Asset Management (EAM) software and the Fix and Inspect modules of the Arora ATLAS^®mobile solution.

Scope of Work Included:

In order to assist BCAD in migrating from their previously under-utilized system, which resulted in delayed work start times, lost work orders, bypassing the work order system, and lack of data for performing data analysis, EDI implemented the ATLAS Fix and ATLAS Inspect modules to assist in performing documented maintenance activities. The Fix solution helped BCAD to streamline their work order process and the Inspect solution helped the authority perform critical terminal inspection services.

The main phase of the project entailed implementing EDI’s Strategic Asset Management (eSAM) for Airports, a pre-configured IBM Maximo 7.6 solution and Arora ATLAS Fix and Inspect modules which integrate with ESRI GIS maps and with Maximo Work Orders putting functionality in the hands of technicians. Functional areas implemented with the objective to define processes, data and metrics included:

Baggage Handling System, Restrooms, HVAC, and other facility system data was collected, updated to standard nomenclature and then loaded into the Maximo system
Work Service Requests
Work Order Execution
Airfield Operations Management (including Part 139 Airfield Inspections and SMS)

SLC – Enterprise Asset Management System Consulting and Implementation Services

OWNER

Salt Lake City Department of Airports

LOCATION

Salt Lake City, UT

SERVICES

Maximo as a Service with eSAM
System Integrations

Arora ATLAS® Implementation

KEY CONTACT

Steve Bisch

SLC – Enterprise Asset Management System Consulting and Arora ATLAS® Implementation Services

Electronic Data (EDI) provided Maximo software, consulting, implementation and hosting services for the implementation and support of an Enterprise Asset Management (EAM) system for the Salt Lake City Department of Airports’ (SLCDA) Salt Lake City International Airport, South Valley Regional Airport and Tooele Valley Airport. Salt Lake City International Airport (SLC) began the transition to a new enterprise asset management system by working with EDI to outline the functional and technical requirements.

Having implemented the previous system on its own, SLC wanted a partner with experience implementing asset management systems at other airports to lead its upgrade. After considering multiple options, the airport contracted EDI for planning, configuration, testing, training, deployment, and post-deployment support.

Project Highlights:

Kick off to go-live of Maximo in less than 90 days!
SaaS Maximo v7.6 Implementation
Work Management Processes
Part 139 Inspections
Fully electronic system
Interface with SLC’s ArcGIS system
Mobile Work Management
Best Maximo Enterprise Asset Management Implementation Program at MaximoWorld 2021

Scope of Work Included:

The solution leveraged IBM’s best-of-breed, commercial-off-the-shelf Enterprise Asset Management (EAM) Maximo software, EDI’s Strategic Asset Management (eSAM) for airports configuration, and the Fix, Request, and Inspect modules of the Arora ATLAS® mobile solution to provide a seamless asset and data management system with cross functionality across the authority’s aviation facilities.

The implementation of the EAM System was performed in a phased manner. The project kicked off in late July of 2020 and went live in September 2020, supporting work requests and work order management in the New Terminal that opened in September. Project kickoff to Go Live was completed in less than 90 days, an accomplishment which resulted in EDI and SLC receiving the Best Maximo Enterprise Asset Management Implementation Program at MaximoWorld 2021.

EDI also implemented Arora ATLAS® mobile, an enterprise level suite of mobile products designed to simplify and enhance asset management through the seamless convergence of asset data and location services. Prior to implementing ATLAS mobile, SLC utilized an excel-based maintenance work request system which entailed significant manual data entry and required follow up to be performed the next day – a cumbersome and inefficient process which sometimes led to mistakes. In addition, SLC’s previous work order system did not include corresponding maps of the specific areas where maintenance needed to take place, each finding had to be described by hand leading to wasted time in the field spent locating a given issue.

The ATLAS Fix solution helped SLC improve their work order process, while the ATLAS Inspect solution helped the authority perform critical airfield and terminal inspections, and ATLAS Request provided an easy to use electronic method for requesting work. With ATLAS, SLC’s maintenance activities are now tied to specific assets that live in Maximo with significantly less data entry required. Their maintenance needs and activities are displayed in an interactive dashboard which allows facility managers a comprehensive view of critical day-to-day asset activities. Additionally, ATLAS has helped SLC to decrease the time and confusion caused by their previous system by mapping all work orders, allowing for faster location and fixing of any maintenance issues.

Long term, SLC will be able to tie smart assets around the airport into Maximo. For example, sensors can be placed on baggage handling equipment, people movers or passenger boarding bridges to gather usage information that will drive maintenance decisions. Such information will help SLC proactively head off failures, optimize preventative maintenance and provide better operational metrics.

This project covered not only the existing terminals and facilities of SLCDA’s three airports, but also the new South Concourse and Parking Garage to facilitate their 2020 opening consisting of:

Over 4 million square feet
7 miles of conveyor
67 gates
1800 cameras
49 elevators, 29 escalators, and 18 moving walkways
A New Terminal Cost of $4.1 billion

The scope of the first phase encompassed the automation of business processes in the following areas:

Corrective, Preventive and Project Work Orders
Part 139 Inspections and Work Orders
New ARP-related assets
Mobile Work Management Pilot
Warranty Tracking
GIS Integration
Inventory Management
Lifecycle Costing
Reporting and Performance Metrics

Photo credit: Salt Lake City International Airport