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ATG Employee Spotlight: Jessica Williams, PSM, Product Owner

Jessica Williams, PSM, Product Owner

1. How did you come to do what you do? Was this a lifelong goal?
I always knew I wanted to help people and be of service. This career isn’t one that typically comes to mind when you say that. However, helping people reach their career goals by performing well at their jobs (decreasing maintenance expenditures to leave room for new improvements or having reliable assets to keep the business moving and clients or tenants happy), is a way I get to be of service. Our clients often reach millions of members of the public, and that’s a big impact!

2. What do you enjoy most about working at Arora Technology Group (ATG)?
The thing I enjoy most about working at ATG is the people. Everyone is dedicated to ensuring a quality product and client success.

3. What motivates you every day?
I am motivated by seeing our clients reach their maintenance goals with our help and product.

4. What makes you unique and different?
I have been a client on the other side of the fence for software implementations. I have also had experience as a project manager, a quality analyst, and a business analyst before becoming the ATLAS Product Owner. This has allowed me to see things from another’s perspective and consider different viewpoints when defining potential roadblocks and product solutioning.

5. What are your favorite types of projects to work on?
My favorite types of projects are ones where the clients are actively engaged in their own software implementation. Those who put the time in get so much more out of the product. It is invigorating to have passionate discussions with the client about what the software can do for them and participate in the company realizing their goals with the help of ATLAS.

6. What are your future career goals?
I look forward to growing ATLAS as a product and continuing to add functionality to meet market demand.

7. Tell us what your day-to-day looks like at ATG?
We follow an agile methodology so the day-to-day involves agile meetings to plan and detail configuration items and review and adjust processes. I spend time responding to client requests and analyzing the industry and evolving best practices for what feature we can create next to delight clients.

8. What part did you play in the development of Arora ATLAS®?
In the beginning as ATLAS was first being developed, I played a large part in quality assurance testing to ensure the delivered product met expectations and in creating client manuals. Later on, I was the project manager for one of our clients implementing ATLAS; I also lead user acceptance testing and provided go-live bubble support including train-the-trainer. Now, I am the Product Owner determining priority of future features and providing and clarifying requirements.

9. How has your experience been like with developing ATLAS?
Developing ATLAS has been an exciting journey to be a part of with the software coming from the ground level up to live client implementations. The ATLAS team is highly motivated and extremely skilled, which means the sky’s the limit as far as what we can do. I am so glad to be a part of this team!

10. What feature of ATLAS do you find the most interesting and why?
ATLAS’s top feature is the people and processes that go into developing and implementing it. ATLAS has software features to meet or beat other mobile products on the market today, but despite what any company says their software can do, it is the people behind the software that make it happen. Our team has decades of experience in this field yet are responsive and really listen to your needs while providing useful suggestions. We hit our deadlines and provide a quality product that end users are excited to use because it makes their lives easier.

11. Why do you believe companies should invest in ATLAS?
Companies should invest in ATLAS because of the return on investment and high rate of user adoption. Through years of experience, ATLAS is built on industry best practices. You don’t just get software you can take out into the field; you get business practice recommendations to help achieve your maintenance goals, increase asset uptime, and decrease maintenance costs. Even with all that, it only works if it’s being used. We have been able put ATLAS into Technician’s hands with no more than one to two sentences of instruction, and they have been able to complete work orders. The user adoption is high because we understand our user base and have married full functionality with easy-to-use screens. Don’t take my word for it; see for yourself with a demo!

12. Outside of work, what do you like to do for fun?
Outside of work, I enjoy hanging out with my life partner, Barry Ertel, who is a locally renowned musician and spending time with my dog who is the best dog on the planet (in my opinion)! I couldn’t be so focused at work without their love and support.

Arora Technology Group (ATG), applies Arora’s mission of rethinking infrastructure to all aspects of the systems within a building, terminal, runway, bridge, or tunnel. We see all these systems as a web of interconnectivity – a living, breathing organism. Our goal is to make these structures and systems smarter, better connected, and safer for inhabitants, as well as make assets greener, more efficient, and longer lasting.

One of our product offerings includes Arora ATLAS® is an enterprise level suite of mobile products designed to simplify and enhance asset management through the seamless convergence of asset data and location services. Contact us today to schedule a demo!